When you want to add to the Creatio platform WhatsApp as a communication channel, you need to have a WhatsApp Business API account (WABA).

This communication channel has some unique specifics compared to the other messengers:

• WABA is a paid channel. To use it your company has to make a direct contract with the authorized Meta Business Partner (also known as WhatsApp Business Solution Providers).

Understanding the Differences Between Regular WhatsApp, WhatsApp Business, and WhatsApp Business API Accounts

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