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This means that if you want to connect Creatio with WhatsApp for business purposes, you need to create a dedicated WhatsApp Business API account. A regular WhatsApp account, created for personal use, or a simple WhatsApp Business account, will not be suitable for communicating with customers or promoting your business through this platform.
How to Create a WhatsApp Business API Account
However, itIt's important to note that there are some restrictions when using a WhatsApp Business API account, such as not being allowed to send promotional messages to customers who have not opted in to receive them. Also, businesses are not permitted to send mass or automated messages that do not contain relevant information or support requests from customers.
How to Create a WhatsApp Business API Account
The procedure will consist of several steps:
Choose WhatsApp Business Solution Provider (BSP). You can find a list of them here: Partner Directory: Optimize your Meta Marketing using Partners (facebook.com)
Sign a contract with the chosen BSP.
Create the WhatsApp Business API account.
Register WhatsApp message templates (also known as WhatsApp HSM).
Connect your WhatsApp Business API account with Creatio through Beesender.
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Using the same phone number for both WhatsApp Business API and the |
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regular or business WhatsApp is not possible. This is because WhatsApp requires each phone number to be associated with only one account at a time to ensure the privacy and security of user information. |
Therefore, to use WhatsApp Business API, a separate phone number that can receive SMS or voice calls for verification purposes is necessary to use WhatsApp Business API. It can be a landline or mobile number, but it must not be associated with any other WhatsApp account. Using a separate phone number for your WhatsApp Business API account ensures that your business communications remain distinct from your (or your employees') personal conversations and that your account complies with WhatsApp's guidelines.
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