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The Service Bot is an add-on to the existing Welcome Bot, enhancing it with the following functionalities: the creation of support tickets and viewing existing tickets with options for updates and cancellations.
Features
Report an issue
Suggest an idea
Leave feedback
Request status
How to install
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Before installing the Service Bot application, it is essential that you have the Beesender application installed on your system, and that you have at least one Beesender Bot Master license. If you do not have these requirements in place, you will be unable to proceed with the installation of the Service Bot application |
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The "Leave a request" fields group includes a list of text fields that correspond to the chatbot's replies and buttons used in the process of creating a request. These are triggered when the user clicks on one of the following main menu buttons: "Report an issue," "Leave feedback," or "Suggest an idea." You have the flexibility to rephrase them according to your preference.
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Request status
The "Request status" fields group includes a list of text fields that correspond to the chatbot's replies and buttons used in the process of providing information about a request to the user. These are triggered when the user clicks on the "Request status" button. You have the flexibility to rephrase them according to your preference.
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