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14. Copy the My Twilio phone number value from the Twilio page and paste it into the Phone Number field in Creatio in the format: "whatsapp:+12345678910".
15. Enter the chat weight.
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Make sure that the phone number is specified in the format whatsapp:+{number}.
Also, verify that whatsapp is spelled correctly and that there is a colon, a plus sign, and no spaces in the phone number.
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