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The table shows the main parameters common to all types of channels
Channel name | You can set an arbitrary value for the channel name. The name of the channel will be displayed in the chat card, it is necessary to understand in which communication channel the communication with the client was. |
Token | The token is issued on the side of the messenger/social network |
Chat weight | Chat weight unit. This parameter is required to set the load on the agent |
Channel link | In the Channel Link field, you can insert a link to the added channel, and it will be displayed in the channel card, allowing for quick access to the added channel. For example, if you have multiple website pages or Facebook pages connected, you can easily find the link where to initiate a conversation. |
What are chat weight and agent load?
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