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Field

Description

Name

Beesender. Read-only

Login

User login with system administrator rights

Password

User password with system administrator rights

Close chats without messages

Set the checkbox if you want chats to be automatically closed if there are no client messages after the time specified in the “Time for closing chat after last message (minutes)” field

Time for closing chat after last message (minutes)

Specify the time in minutes after which chats will be automatically closed if there are no client messages, if the “Close chats without messagesmessages” checkbox is checked (Minimum interval: 5 minutes. Lower values will be automatically adjusted)

Transfer chats without agent answer

Check the box and fill in the field, specifying the time in minutes, if you want chats to be automatically closed if there are no client messages after the specified time has elapsed

Time for changing agent (minutes)

Check the box and fill in the field, specifying the time in minutes, if you want chats to be automatically transferred to another agent if the current agent does not answer within the specified time

Info

To ensure the Transfer chats without agent answer functionality works, please verify the following conditions:

  1. The checkbox “Transfer chats without agent answer” is true.

  2. The field “Time for changing agent (minutes)” has a specified value.

  3. The channel is assigned to agents (all those to whom the chat can be transferred).

  4. Agents are online and not overloaded (the sum of the weights of the open chats that are on the agent is less than the value specified in the “Max load” field in the agent card).

  5. The last message sent was from a client.

Note

When changing the login and/or password of the administrator, be sure to fill in the Login and Password fields with new values, click Save. Then select Actions and click Synchronize.

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