Page Comparison

...

Total tab contains 5 dashboards:

1. Total Chats. This dashboard displays the total number of chats created in the system.

2. Chats by Channel. This dashboard displays the number of created chats sorted by channels.

3. Chats by Category. This dashboard displays the number of created chats sorted by chat category.

4. How the Chat Was Closed. This dashboard displays the number of created chats sorted by the way how chat was closed.

5. Chats by Agent. This dashboard displays the number of created chats sorted by the agents.

Agents in chats tab

Agents in chats tab contains 4 dashboards:

...