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Beesender Chats Section Guide

Beesender Chats Section Guide

In the Beesender workplace there is a Beesender chats section. This section is a list of all chats.

There are 5 buttons in the section header:

image-20260522-085318.png

  1. Agent’s workspace (This button is only available if the current user is an agent)

  2. Beesender chat configuration

  3. Summaries

  4. List

  5. Dashboards

List

The header contains a quick filter that allows you to sort chats by today's date, week, specific period of time, agent and others.

By default, the Beesender chats section displays the following columns:

  1. Created on

  2. Name

  3. Contact’s channel name

  4. Contact

  5. Agent

  6. Channel

  7. Closed

  8. Type

  9. Category

Through the Beesender chats section you can close an open chat using the ‘Close chat’ button, which is displayed if you select an entry with this chat.

Close chat button.mp4

Summaries

The Summaries button allows you to display custom metrics for the chat list.

Summaries.mp4