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Live Chats vs. Chats Closed Today (Bar type). This dashboard displays the ratio of the current all agent 's chats, that were closed today and that are still open.
Online Agents (List). This dashboard displays a list of all human agents with online status.
DND/Busy Agents (List). This dashboard displays a list of all human agents with Afk status = busy
DND/Rest Agents(Column type). This dashboard displays all human agents with Afk status = busy
Chats in Queue (List). This dashboard displays a list of open chats in which no agent is assigned and the number of messages from the client is > 0.
Chats in Queue (Column type). This dashboard displays open chats in which no agent is assigned and the number of messages from the client is > 0.
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Agents in chats tab contains 4 dashboards:
Average number of human agents in a chat. This dashboard displays the average number of human agents in a chat.
Amount of chats.
Number of chats with more than 1 agent. This dashboard displays the number of chats with more than 1 agent in a chat.
The way of agent's setting to chat. This dashboard displays the number of created chats sorted by the way of agent's setting to chat