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changes.mady.by.user Anastasia Lipskaya (Unlicensed)

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changes.mady.by.user Anastasia Lipskaya (Unlicensed)

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Daily tab contains 7 dashboards:

  1. Chats Past 30 Days. This dashboard shows the number of chats created during the previous 30 days.

  2. Chats Past 7 Days. This dashboard shows the number of chats created during the previous 7 days.

  3. Chats Yesterday. This dashboard shows the number of chats created yesterday.

  4. Chats Today. This dashboard shows the number of chats created today.

  5. Chats Yesterday (Area type). This dashboard shows the number of chats created yesterday sorted by hour.

  6. Chats Today (Area type). This dashboard shows the number of chats created today sorted by hour.

  7. Chats Past 30 Days (Area type). This dashboard shows the number of created chats sorted by day and month.

Total tab

Total tab contains 5 dashboards:

  1. Total Chats.

  2. Chats by Channel

  3. Chats by Category

  4. How the Chat Was Closed

  5. Chats by Agent

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