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Live Chats vs. Chats Closed Today (Bar type). This dashboard displays the ratio of all agent chats, that were closed today and that are still open.
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Online Agents (List). This dashboard displays a list of all human agents with online status.
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DND/Busy Agents (List). This dashboard displays a list of all human agents with Afk status =
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Busy (This status is used in the old version of the communication panel).
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DND/Rest Agents(List). This dashboard displays all human agents with Afk status ≠
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Busy (For example, Dinner, Coffee, Smoke Time, Rest, Toilet. These statuses are used in the old version of the communication panel).
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Chats in Queue (List). This dashboard displays a list of open chats in which no agent is assigned and the number of messages from the client is > 0.
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Chats in Queue (Column type). This dashboard displays open chats in which no agent is assigned and the number of messages from the client is > 0.
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Daily tab
Daily tab contains 7 dashboards:
Chats Past 30 Days. This dashboard shows the number of chats created during the previous 30 days.
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Chats Past 7 Days. This dashboard shows the number of chats created during the previous 7 days.
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Chats Yesterday. This dashboard shows the number of chats created yesterday.
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Chats Today. This dashboardshows the number of chats created today.
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Chats Yesterday (Area type). This dashboard shows the number of chats created yesterday sorted by hour.
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Chats Today (Area type). This dashboard shows the number of chats created today sorted by hour.
Chats Past 30 Days (Area type). This dashboard shows the number of created chats sorted by day and month.
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Total tab
Total tab contains 5 dashboards:
Total Chats. This dashboard displays the total number of chats created in the system.
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Chats by Channel. This dashboard displays the number of created chats sorted by channels.
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Chats by Category. This dashboard displays the number of created chats sorted by chat category.
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How the Chat Was Closed. This dashboard displays the number of created chats sorted by the way how chat was closed.
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Chats by Agent. This dashboard displays the number of created chats sorted by the agents.
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Agents in chats tab
Agents in chats tab contains 4 dashboards:
Average number of human agents in a chat. This dashboard displays the average number of human agents in a chat.
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Amount of chats. This dashboard displays the total number of chats created in the system.
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Number of chats with more than 1 agent. This dashboard displays the number of chats with more than 1 agent in a chat.
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The way of agent's setting to chat. This dashboard displays the number of created chats sorted by the way of agent's setting to chat
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