To get to the card of the chat you are interested in, you need to open Beesender chats section, click on the name or select the entry and click on the “Open” button.
On the left of the chat card there is the following group of fields:
The chat card contains a group of fields on the left that contain the following information:
Name contains the prefix "Chat-" + chat number (not editable).
Closed checkbox which displays whether the current chat is closed or not.
Contact — if the client in this chat is linked to a contact, then this field will be filled in with the corresponding contact.
Channel — shows the channel in which this chat was(not editable).
Contact’s channel name — shows the name of the current client (not editable).
Agent — shows the agent who was last in this chat.
How the chat was closed — shows the way to close a chat with a client (not editable).
Type
Category (not editable) (How to add your own chat category?).
Chat Subcategory (not editable)(How to add your own chat subcategory?).
How the chat was closed
En | Display conditions |
|---|---|
Closed by Agent | Чат закрыт через компанель:
|
Closed manually | Чат закрыт через карточку чата, чекбокс «Завершен» Чат закрыт через раздел чаты, кнопку «Закрыть чат» |
No answer from Client | При включенной настройке «Закрывать старые чаты» и с последним сообщением в компанели от оператора |
Closed by client | Чат закрыт с помощью чатбота (если в БП в элементе “Изменить данные” чата установлено значение способа закрытия чата - “Закрыт клиентом”) |
Closed by Prosess | Чат закрыт с помощью чатбота (если в БП в элементе “Изменить данные” чата установлено значение способа закрытия чата - “Закрыт по процессу”) |