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Next, fill in all the required fields:
Account Image | An avatar of this channel, that can be chosen by users (the recommended image size is 400 * 400 pixels, otherwise the system will also accept the picture, just stretch it or pick it up). |
Account Name | The name of the channel that will be reflected by the user. |
Uri | Channel identifier (is used to create a link to the channel). |
Category | The category to which this channel belongs (it is necessary to choose a value from the drop-down list). |
Subcategory | Subcategory, which is also selected from the drop-down list. |
Language | The language that will be used for communication in the channel (you must select a value from the list). |
Account Description | Description of the channel account and its activity. |
Email Address | Email of your channel |
Location | Current location of your channel |
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After filling in all the fields, you should save this account channel.
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Next, a window will open, in which there are only 3 fields that should be filled in:
Channel name | The easiest way to name a channel according to its type (for example, "Telegram" or "Viber", if there are several channels with the same type, you can add a sequence number to each of them). You can give arbitrary names to channels. |
Token | The value that was previously received from Viber. |
Channel weight | Unit of chat weight. This parameter is required to adjust the load on the |
agent. |
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For example: |
Viber has a weight of 2, Telegram - 1 and Skype - 3. - Operator has a weight of 5 |
Thus, Operator can cope with two channels: • Viber and Skype (2+3)=5 • or with Telegram and Skype (1+3)=4 (<5) • or with Viber and Telegram (2+1)=3 (<5) • but not with all of them at the same time 2+1+3=6 (>5) |
After clicking on the "Add" button, this channel will appear in the channel list. At this channel setup is almost complete.
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You just have to remember to add this channel to the operator agent who will work with it. (Multiple operators agents can work with the same channel.)
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You need to go to the "OperatorsAgents" tab and click on the "Edit" button in the menu of the preferred operator agent (or bot).
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Next on the page of the selected operator agent you need to add a new channel.
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