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Add Viber channel in Creatio
1. Now you need to go to the “Set up Chats“Beesender chat configuration" in the system designer and
2. In the “Channels” tab click on the “+” button in the “Channels” details.
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3. A list of all possible channels will appear. You must select “Viber”.
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4. Next, a window will open, in which there are only 3 4 fields that should be filled in:
Channel name | The easiest way to name a channel according to its type (for example, "Telegram" or "Viber", if there are several channels with the same type, you can add a sequence number to each of them). You can give arbitrary names to channels. |
Token | The value that was previously received from Viber. |
Channel weight | Unit of chat weight. This parameter is required to adjust the load on the agent. |
Channel link | In the Channel Link field, you can insert a link to the added channel, and it will be displayed in the channel card, allowing for quick access to the added channel. This field is not required. |
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For example: |
Viber has a weight of 2, Telegram - 1 and Skype - 3. - Operator Agent has a weight of 5 |
Thus, Operator Agent can cope with two channels: • Viber and Skype (2+3)=5 • or with Telegram and Skype (1+3)=4 (<5) • or with Viber and Telegram (2+1)=3 (<5) • but not with all of them at the same time 2+1+3=6 (>5) |
After clicking 5. Click on the "Add" button, this
This channel will appear in the channel list. At this channel setup is almost complete.
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| Info |
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You just have to remember to add this channel to the agent who will work with it |
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(Multiple agents can work with the same channel). |
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You need to go to the "Agents" tab and click on the "Edit" button in the menu of the preferred agent (or bot).
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