The Feedback Bot is serves as an advanced chatbot designed to streamline feedback collection and analysis. It engages users, captures valuable insights, and provides comprehensive analytics meticulously crafted to simplify the process of gathering and analyzing feedback. Its primary function revolves around engaging users, extracting invaluable insights, and presenting comprehensive analytics that pave the way for data-driven decision-making.
The operational sequence of the Feedback Bot operates unfolds as follows:
Prompting After Chat Closure: Following the agent closes the chat, Feedback Bot kindly requests a conclusion of a chat session by an agent, the Feedback Bot politely requests a brief moment of the customer's time.
Soliciting Helpful Consultation: The Feedback Bot then asks proceeds to inquire whether the consultation interaction with the agent was helpfulproved beneficial, offering two options: yes or no.Next, Feedback Bot prompts a binary choice of 'yes' or 'no'.
Rating Scale Elicitation: The next step involves encouraging the customer to rate the quality of the consultation on a scale spectrum ranging from 'Excellent' to 'Terrible'.
Commentary Invitation: In an effort to garner more in-depth insights, the Feedback Bot invites extends an invitation to the customer to leave a comment about share their thoughts regarding the consultation. If the customer agrees, Feedback Bot requests expresses agreement, the bot then seeks their input.
Finally, Concluding Interaction: Upon obtaining the necessary feedback, the Feedback Bot bids a courteous farewell and closes concludes the chat.
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Reminder for Feedback: In cases where the customer does not provide feedback within a
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designated timeframe, the Feedback Bot sends a message expressing regret
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over not receiving
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a response. Subsequently,
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it initiates a goodbye
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message and formally closes the chat.
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Data Handling and Storage: Notably, the Feedback Bot ensures the secure retention of all feedback-related information within the system.
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This The ensuing data is presented materializes in the following ensuing formats:
Within the chat card under , accessible through the dedicated Feedback tab.
In Incorporated into the customer's contact card of the customer who as submitted the feedback.
In Integrated into the agent's card, associated with the specific feedback
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entry.
Furthermore, the adaptability of the Feedback Bot to your needs by selectively activating it based on specific align with distinct requirements is facilitated by its selective activation based on predefined chat categories. This powerful feature allows dynamic capability empowers you to gather capture feedback only exclusively when deemed necessary, thereby optimizing your the feedback collection process and ensuring valuable harnessing pertinent insights for targeted chat interactions. Easily configure the chat categories for Feedback Bot activation in the Beesender system designer, giving you This adaptability is conveniently administered through the Beesender system designer, offering a seamless configuration of chat categories that trigger Feedback Bot activation. In this manner, you retain substantial control and flexibility in collecting your pursuit of gathering feedback precisely where it matters its impact is most profound.How
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To learn how to set up |
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the Feedback Bot, you can find detailed instructions on configuration in the guidelines available further down on this page. |
How to install
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Before installing the Feedback Bot application, it is essential that you have the Beesender application installed on your system, and that you have at least one Beesender Bot Master license. If you do not have these requirements in place, you will be unable to proceed with the installation of the Feedback Bot application |
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