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Create Bot Account
To create a Viber - channel, you must follow the link: https://partners.viber.com/login and enter your account (create if there is none). Then a window will open in which you can create an account for your chatbot.
Next, fill in all the required fields:
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Account Image
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An avatar of this channel, that can be chosen by users (the recommended image size is 400 * 400 pixels, otherwise the system will also accept the picture, just stretch it or pick it up).
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Account Name
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The name of the channel that will be reflected by the user.
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Uri
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Channel identifier (is used to create a link to the channel).
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Category
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The category to which this channel belongs (it is necessary to choose a value from the drop-down list).
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Subcategory
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Subcategory, which is also selected from the drop-down list.
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Language
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The language that will be used for communication in the channel (you must select a value from the list).
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Account Description
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Description of the channel account and its activity.
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After filling in all the fields, you should save this account channel.
After that, a notification about the creation of the channel will appear, and a token will also appear (it will be necessary when this channel is added to the system). Copy the value of the token by clicking on the appropriate button.
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log in to your account to register a channel for the chatbot. If you don't have a business account yet, you will need to create one.
Registration of a Chatbot Channel for a New Client
Visit the page https://partners.viber.com/ .
Select your country and enter the Viber user's phone number who will be the administrator of the chatbot channel. Click “Login”.
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Follow the link in the notification - https://help.viber.com/hc/en-us/articles/15247629658525 .
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Study the information about Viber chatbots' pricing before proceeding.
Choose a convenient way to register a new Viber bot account:
Request to create a Viber bot with the Viber team. To create a Viber bot this way, you need to fill out and submit a form available via a link on the page.
Request to create a Viber bot with a Viber business partner. To create a Viber bot through a business partner, follow the link, select your partner, and leave your request with the partner's team.
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The form to request the creation of a Viber bot with the Viber team will be displayed for completion:
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If You Already Have a Business Account
Go to the page https://partners.viber.com/ .
Select your country and enter the Viber user's phone number who will be the administrator of the chatbot channel. Click “Login”.
In your personal account, click on the “Request Bot Account” button.
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A page with a form to fill out will open. Study the information about Viber chatbots' pricing before proceeding.
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Fill out the form and submit it.
Add Viber channel in Creatio
1. Now you need to go to the “Beesender chat configuration" in the system designer
2. In the “Channels” tab click on the “+” button in the “Channels” details.
3. A list of all possible channels will appear. You
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need to select “Viber” channel.
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4. Next, a window will open, in which there are only 3 4 fields that should be filled in:
Channel name | The easiest way to name a channel according to its type (for example, "Telegram" or "Viber", if there are several channels with the same type, you can add a sequence number to each of them). You can give arbitrary names to channels. |
Token | The value that was previously received from Viber. |
Channel weight | Unit of chat weight. This parameter is required to adjust the load on |
the agent. | |
Channel link | In the Channel Link field, you can insert a link to the added channel, and it will be displayed in the channel card, allowing for quick access to the added channel. This field is not required. |
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For example:
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Thus, |
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Agent can cope with two channels: |
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After clicking 5. Click on the "Add" button, this
This channel will appear in the channel list. At this channel setup is almost complete.
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| Info |
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You just have to remember to add this channel to the |
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agent who will work with it |
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(Multiple |
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agents can work with the same channel |
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There are two options for adding a new channel to the Agent's list of channels:
Add the Agents on the Channels' card page.
Go to the "Agents" tab, select the Agent or Chatbot, and click on the "Edit" button in the menu
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. Alternatively, you can double-click on the line with the Agent's name.
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Next, on the page that opens, add a new channel to the list of Agent channels.
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This completes the Viber configuration. |
To create a link to a channel, copy the Uri of the channel you created and paste it in place of the following link instead of Uri:
viber://pa?chatURI=
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uri
How to add the button “Share number”
The process of requesting a user's Viber phone number without manual input:
This option is already available in the out-of-the-box version of Beesender. To implement it, you need to specify a parameter in the message element with buttons at the relevant stage of the chatbot process. This parameter will be responsible for this option.
Parameter: [*NUM*]
Button Formula:
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[*NUM*]Button Text |
Example: [*NUM*]Share number
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After this setup, the chatbot will offer a button. When the user clicks on it, they will be prompted to send their phone number. |