Сюда описание карточки чата
The chat card contains a group of fields on the left that contain the following information:
Name contains the prefix "Chat-" + chat number (not editable)
Closed checkbox which displays whether the current chat is closed or not
Contact
Channel (not editable)
Contact’s channel name (not editable)
Agent
How the chat was closed (not editable)
Type
Category (not editable) (How to add your own chat category?)
Chat Subcategory (How to add your own chat subcategory?)