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Сюда описание карточки чата

The chat card contains a group of fields on the left that contain the following information:

  1. Name contains the prefix "Chat-" + chat number (not editable)

  2. Closed checkbox which displays whether the current chat is closed or not

  3. Contact

  4. Channel (not editable)

  5. Contact’s channel name (not editable)

  6. Agent

  7. How the chat was closed (not editable)

  8. Type

  9. Category (not editable) (How to add your own chat category?)

  10. Chat Subcategory (How to add your own chat subcategory?)

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