Create Bot Account

In order to create a Viber-channel, you must follow the link: https://partners.viber.com/login and enter your account (create if there is none). Then a window will open in which you can create an account for your chatbot.

Next, fill in all the required fields:

Account Image	An avatar of this channel, that can be chosen by users (the recommended image size is 400 * 400 pixels, otherwise the system will also accept the picture, just stretch it or pick it up).
Account Name	The name of the channel that will be reflected by the user.
Uri	Channel identifier (is used to create a link to the channel).
Category	The category to which this channel belongs (it is necessary to choose a value from the drop-down list).
Subcategory	Subcategory, which is also selected from the drop-down list.
Language	The language that will be used for communication in the channel (you must select a value from the list).
Account Description	Description of the channel account and its activity.
Email Address	Email of your channel
Location	Current location of your channel

After filling in all the fields, you should save this account channel.

After that, a notification about the creation of the channel will appear, and a token will also appear (it will be necessary when this channel is added to the system). Copy the value of the token by clicking on the appropriate button.

Add Viber channel in Creatio

Now you need to go to the “Set up Chats" in the system designer and click on the “+” button in the “Channels” details.

A list of all possible channels will appear. You must select “Viber”.

Next, a window will open, in which there are only 3 fields that should be filled in:

Channel name	The easiest way to name a channel according to its type (for example, "Telegram" or "Viber", if there are several channels with the same type, you can add a sequence number to each of them). You can give arbitrary names to channels.
Token	The value that was previously received from Viber.
Channel weight	Unit of chat weight. This parameter is required to adjust the load on the agent.

For example:

Viber has a weight of 2, Telegram - 1 and Skype - 3. - Operator has a weight of 5

Thus, Operator can cope with two channels: • Viber and Skype (2+3)=5 • or with Telegram and Skype (1+3)=4 (<5) • or with Viber and Telegram (2+1)=3 (<5) • but not with all of them at the same time 2+1+3=6 (>5)

After clicking on the "Add" button, this channel will appear in the channel list. At this channel setup is almost complete.

You just have to remember to add this channel to the agent who will work with it. (Multiple agents can work with the same channel.)

You need to go to the "Agents" tab and click on the "Edit" button in the menu of the preferred agent (or bot).

Next on the page of the selected agent you need to add a new channel.

This completes the Viber configuration.

To create a link to a channel, copy the Uri of the channel you created and paste it in place of the following link instead of Uri:

viber://pa?chatURI=uri