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Connecting the Facebook wall to Beesender follow next steps. From whether there is already a group on Facebook, the sequence of steps depends. If you already have one, you should follow Add Facebook channel in Creatio. If not, start from Create a group on Facebook.
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Notice: Only the operator, not the chatbot, can communicate from the Facebook page. |
Create a group on Facebook.
Go to the Facebook and choose Pages tab
2. Press Create new Page
3. Fill in the fields:
Page name
Category
4. Press Create Page
5. Fill in the fields (optional step) on the 3 next steps on facebook and press Next
7. Choose checkbox at your discretion
8. Press Done
Your Facebook page is already done
Add Facebook channel in Creatio
1. Go to the System designer > Chat configuration > Channels
2. Press + and choose Facebook
3. Fill in the fields
4. Press Continue with Facebook
5. Press Continue
6. Press Edit Setting
7. Choose your page and press Next
8. Set Yes on all checkboxes and press Done
9. Press OK
10. Select your page from the list and press Attach page
11. Press ADD
At this step, the adding of Facebook page is finished and, after attaching this channel to an agent, customers can write on your wall on Facebook.
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Notice: Don’t forget to add this channel to the agent (not to a chatbot). |