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| Info |
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Notice: Only the operator, not the chatbot, can communicate from the Facebook page. |
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Create a group on Facebook.
In order to create a new group on Facebook, click on the “Create a page”.
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Select the preferred category in opened window.
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Then you should enter the Page Name (1) and select the category of the company's field of activity (Category) from the list (2) and click the “Continue” button.
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After that, your company’s page will be created where you can change basic information and add image.
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Step 2. Adding a Facebook channel to the system. You should go to the section “Setting up chats” in the system. In the “Channels” tab, click on “+”.
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Select Facebook in opened window.
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Click “Continue with Facebook”.
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Select the necessary group from the list provided (1) and click the “Attach page” (2).
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Fill in fields “Channel name” and “Channel weight, unit” (this parameter shows operators load).
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Go to the Facebook and choose Pages tab
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2. Press Create new Page
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3. Fill in the fields:
Page name
Category
4. Press Create Page
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5. Fill in the fields (optional step) on the 3 next steps on facebook and press Next
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7. Choose checkbox at your discretion
8. Press Done
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Your Facebook page is already done
Add Facebook channel in Creatio
1. Go to the System designer > Chat configuration > Channels
2. Press + and choose Facebook
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3. Fill in the fields
4. Press Continue with Facebook
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5. Press Continue
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6. Press Edit Setting
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7. Choose your page and press Next
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8. Set Yes on all checkboxes and press Done
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9. Press OK
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10. Select your page from the list and press Attach page
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11. Press ADD
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At this step, the adding of Facebook Messenger page is finished and, after attaching this channel to the bot or operatoran agent, customers can write on your wall on Facebook.
| Note |
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Notice: Don’t forget to add this channel to the |
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agent (not to a chatbot). |