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Preparatory stage. The Creatio system to which you plan to connect Facebook must have the current Beesender package installed. You can install Beesender from the Creatio marketplace by following this link. |
| Table of Contents |
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Connecting the Facebook wall to Beesender follow next steps. From whether there is already a group on Facebook, the sequence of steps depends. If you already have one, you should follow Add Facebook channel in Creatio. If not, start from Create a group page on Facebook.
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Notice: Only the operator, not the chatbot, can communicate from the Facebook page. |
Create a
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page on Facebook
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Go to the Facebook and choose select
Pages tab
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2. Press Click Create new Page
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3. Fill in the fields:
Page name
Category
4. Press Click Create Page
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5. Fill in the fields (optional step) on the 3 next steps on facebook and press click Next
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7. Choose Select checkbox at your discretion
8. Press Click Done
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Your Facebook page is already done
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1. Go to the System designer > Chat configuration > Channels
2. Press Click + and choose select Facebook
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3. Fill in the fields
4. Press Click Continue with Facebook
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5. Press Click Continue
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6. Press Click Edit Setting
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7. Choose Select your page and press click Next
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8. Set Yes on all checkboxes and press click Done
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9. Press Click OK
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10. Select your page from the list and press click Attach page
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11. Press Click ADD
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At this step, the adding of Facebook page is finished and, after attaching this channel to an agent, customers can write on your wall on Facebook.
| Noteinfo |
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Notice: Don’t forget to add this channel to the agent (not to a chatbot). |
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