In the Beesender workplace there is a Beesender chats section. This section is a list of all chats.
There are 4 buttons in the section header:
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Communication panel (This button is only available if the current user is an agent)
List
The header contains a quick filter that allows you to sort chats by today's date, week, specific period of time, agent and others.
By default, the Beesender chats section displays the following columns:
Created on
Name
Contact’s channel name
Agent
Channel
Closed
Type
Category
Through the Beesender chats section you can close an open chat using the ‘Close chat’ button, which is displayed if you select an entry with this chat.
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