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Preparatory stage. The Creatio system to which you plan to connect Facebook must have the current Beesender package installed. You can install Beesender from the Creatio marketplace by following this link. |
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Connecting the Facebook wall to Beesender follow next steps. From whether there is already a group on Facebook, the sequence of steps depends. If you already have one, you should follow
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in Creatio. If not, start from
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Notice: Only the operator, not the chatbot, can communicate from the Facebook page. |
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Create a
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page on Facebook
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In order to create a new group on Facebook, click on the “Create a page”.
Select the preferred category in opened window.
Then you should enter the Page Name (1) and select the category of the company's field of activity (Category) from the list (2) and click the “Continue” button.
After that, your company’s page will be created where you can change basic information and add image.
Step 2. Adding a Facebook channel to the system. You should go to the section “Setting up chats” in the system. In the “Channels” tab, click on “+”.
Select Facebook in opened window.
Click “Continue with Facebook”.
Select the necessary group from the list provided (1) and click the “Attach page” (2).
Fill in fields “Channel name” and “Channel weight, unit” (this parameter shows operators load).
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Go to the Facebook and select
Pages tab
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2. Click Create new Page
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3. Fill in the fields:
Page name
Category
4. Click Create Page
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5. Fill in the fields (optional step) on the 3 next steps on facebook and click Next
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7. Select checkbox at your discretion
8. Click Done
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Your Facebook page is already done
Add Facebook channel in Creatio
1. Go to the System designer > Chat configuration > Channels
2. Click + and select Facebook
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3. Fill in the fields
4. Click Continue with Facebook
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5. Click Continue
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6. Click Edit Setting
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7. Select your page and click Next
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8. Set Yes on all checkboxes and click Done
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9. Click OK
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10. Select your page from the list and click Attach page
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11. Click ADD
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At this step, the adding of Facebook
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page is finished and, after attaching this channel to
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an agent, customers can write on your wall on Facebook.
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Notice: Don’t forget to add this channel to the |
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agent (not to a chatbot). |