The Agents detail is used by the Creatio system administrator to add new chat agents.
Who can be an agent?
Human – chatting with the client is conducted by a person assigned as an operator. To add a human agent, you must have a Beesender Chat Master license
Chatbot – chatting with a client is conducted by a chatbot configured using the Creatio business process designer. To add a chatbot type operator, you need a Beesender Bot Master license.
Add an agent
Go to the ⚙️ System Designer
Click Beesender Chat Configuration in the Import and Integration section
On the Agents tab, click ➕
Fill in all the fields in the window that appears:
User | Select a system user with a Beesender license |
Type |
|
Nickname | You can specify the agent's nickname. If the field is empty, the full name from the agent's contact card will be displayed as the nickname |
Active | |
Avatar URL | |
Agent Group | Only for type = Human |
Processes | Only for type = Chatbot |
Max load | The total maximum weight of chats that the agent can process |
Queue Position |
5. Click Add