To connect WhatsApp as a communication channel, you need to have a WhatsApp Business account.
This means that if you want to use WhatsApp for business purposes, you need to create a dedicated business account on WhatsApp. A regular WhatsApp account, created for personal use, will not be suitable for communicating with customers or promoting your business through this platform.
With a WhatsApp Business account, you can access additional features and tools that are not available in a regular account, such as automated messages, quick replies, and the ability to create a business profile. These features are designed to make it easier to communicate effectively with your customers and improve the efficiency of your business.
Therefore, if you want to use WhatsApp as a communication channel for your business, you need to create a WhatsApp Business account.