Create Bot Account

To create a Viber channel, follow the link: https://partners.viber.com/login and log in to your account to register a channel for the chatbot. If you don't have a business account yet, you will need to create one.

Registration of a Chatbot Channel for a New Client

Visit the page https://partners.viber.com/ .
Select your country and enter the Viber user's phone number who will be the administrator of the chatbot channel. Click “Login”.

Follow the link in the notification - https://help.viber.com/hc/en-us/articles/15247629658525 .

Study the information about Viber chatbots' pricing before proceeding.
Choose a convenient way to register a new Viber bot account:
- Request to create a Viber bot with the Viber team. To create a Viber bot this way, you need to fill out and submit a form available via a link on the page.
- Request to create a Viber bot with a Viber business partner. To create a Viber bot through a business partner, follow the link, select your partner, and leave your request with the partner's team.

The form to request the creation of a Viber bot with the Viber team will be displayed for completion:

If You Already Have a Business Account

Go to the page https://partners.viber.com/ .
Select your country and enter the Viber user's phone number who will be the administrator of the chatbot channel. Click “Login”.
In your personal account, click on the “Request Bot Account” button.

A page with a form to fill out will open. Study the information about Viber chatbots' pricing before proceeding.

Fill out the form and submit it.

Add Viber channel in Creatio

1. Now you need to go to the “Beesender chat configuration" in the system designer

2. In the “Channels” tab click on the “+” button in the “Channels” details.

3. A list of all possible channels will appear. You need to select “Viber” channel.

4. Next, a window will open, in which there are 4 fields that should be filled in:

Channel name	The easiest way to name a channel according to its type (for example, "Telegram" or "Viber", if there are several channels with the same type, you can add a sequence number to each of them). You can give arbitrary names to channels.
Token	The value that was previously received from Viber.
Channel weight	Unit of chat weight. This parameter is required to adjust the load on the agent.
Channel link	In the Channel Link field, you can insert a link to the added channel, and it will be displayed in the channel card, allowing for quick access to the added channel. This field is not required.

Example of Using Channel Weight:

For example:

Viber channel has a weight of 2, Telegram channel - 1 and Skype channel - 3.
Agent has a weight of 5.

Thus, Agent can cope with two channels: 

Viber and Skype (2+3)=5 
or with Telegram and Skype (1+3)=4 (<5) 
or with Viber and Telegram (2+1)=3 (<5) • but not with all of them at the same time 2+1+3=6 (>5)

5. Click on the "Add" button

This channel will appear in the channel list. At this channel setup is almost complete.

You just have to remember to add this channel to the agent who will work with it (Multiple agents can work with the same channel).

There are two options for adding a new channel to the Agent's list of channels:

Add the Agents on the Channels' card page.
Go to the "Agents" tab, select the Agent or Chatbot, and click on the "Edit" button in the menu. Alternatively, you can double-click on the line with the Agent's name.

Agent's tab Beesender chat configuration.png

Next, on the page that opens, add a new channel to the list of Agent channels.

This completes the Viber configuration.

To create a link to a channel, copy the Uri of the channel you created and paste it in place of the following link instead of Uri:
viber://pa?chatURI=uri