Notifying Customers of Non-Working Hours without Extra License

Ensure your customers are informed even during off-hours with our text message feature. Send automated notifications to let them know when your support team is unavailable and when they can expect a response. This not only helps manage customer expectations, but also ensures that they don't waste time waiting for a response that won't come.

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To set up this functionality for your business, simply follow the steps below:

1. Create a new business process in a package that depends on the Beesender package.

2. Add a signal element and configure it as follows:

   • Which type of signal is received? = Object signal

   • Object = Beesender Chat

   • Which event should trigger the signal? = Record added

   • The added record must meet filter conditions, Actions:

     • CreatedOn < Exact time [value] – Select the start time of working hours in UTC

     • CreatedOn > Exact time [value] – Select the end time of working hours in UTC

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3. Add Read data element and configure it as follows:

   • Which data read mode to use? = Read the first record in the selection

   • Which object to read data from? = Beesender Chat

   • How to filter records?

     • Id = Select an Id parameter from the Signal element

   • What record data should the process read?

     • Contact’s channel name

4. Add a User task and select Beesender: Text message. Configure it as follows:

   • ChatId – Select an Id parameter from the ‘Signal’ element

   • ClientId – Select a Contact’s channel name from the ‘Read data' element

   • OperatorId – Select a System user from the ‘System administration object’ lookup

   • Text – Insert the message text that you want to send to the user during non-working hours

5. Add a Modify data element and configure it as follows:

   • Which object to modify data of? = Beesender Chat

   • Modify all records that match condition, Actions:

     • Id = Select an Id parameter from the Signal element

   • Which column values to set for modified records?

     • Closed – Select ‘Boolean value’ → True

     • How the chat was closed – Select ‘Lookup value’ → Closed by process