Welcome to Beesender!
Beesender product overview
About Beesender
Beesender adds more power to out-of-the-box chat functionality in Creatio.
Every time, when you think about chats and chatbots for Creatio, Beesender will be your first choice.
What Beesender Does?
Beesender connects 19 communication channels to Creatio.
Beesender creates rule-based chatbots, which are conversational robots.
Beesender provides outbound messaging services for instant messengers, websites, and apps.
Beesender was named Creatio Partner of the Year.
Why Beesender?
Beesender vs. Creatio chats
Functionality | Creatio out-of-the-box chats | Beesender chats |
|---|---|---|
Chats from additional channels: Websites |
|
|
WhatsApp Chats via any official Facebook reseller | Only via Twilio | via any Facebook reseller |
Chatbot functionality | ||
Hybrid chats (Bot – Agent – Bot) | ||
Automatic chat distribution rules setting | ||
Outbound chats | ||
100% on-site installation | ||
Full screen agent workplace | ||
Chat categories and subcategories | ||
Message statuses: | ||
Agent’s statuses: | ||
Chat’s statuses: | ||
Easy file exchange from agent’s workplace |
Communication channels
Beesender provides support for a wide range of communication channels and also allows for the addition of custom channels.
Communication channels:
Mobile apps
Viber Sessions
WeChat
Creatio Customer Portals
Customer Portals
Custom channel:
Facebook Ads Chats
Drift
Intercom
Google Business
Apple Business Chat
E-commerce Platforms
Push
*Custom channels can be added upon request.
Beesender chatbots
What Beesender communication robots can do?
Interact with clients based on preset scenarios in different languages.
Create new activities, cases, orders, contacts, leads, etc.
Transfer chat to live agents and continue chats after agents.
Exchange messages with the third-party NLP services.
Trigger business processes in Creatio and call web services.
Proactively reach clients in messengers based on a signal from a marketing campaign or business process.
Popular cases of chatbots
Contact Center
Welcome Bot: helps your clients to contact the right group of agents.
Waiting Bot: interacts with your clients when your agents can’t.
Marketing
Feedback Bot: asks the client to evaluate the quality of service or consultation.
Survey Bot: conducts NPS and CSI surveys reaching clients through WhatsApp, Twitter, Telegram, etc.
Help Desk
Service Bot: allow creating service case without contact with a human agent.
Notification Bot: informs your client whenever the service case changes its status.
Human Resources
HR Bot: helps to choose a proper candidate and to schedule a meeting with the recruiter.
Training Bot: allows to make on-the-go training and tests.
Beesender Products
Products for SMB & Corporate
Optimal “value for money” for small and medium-sized companies
Beesender Chat Master – 360 USD/user/year
Beesender Omnichannel – 3,000 USD/year
Beesender Bot Master – 2,400 USD/chatbot/year
Beesender Outbound – 6,000 USD/year
Products for Enterprise businesses
Ideal for heavy-loaded contact centers and strict information security requirements
Beesender Unlim Server – 100,000 USD/year
or Beesender Unlim – 80,000 USD/year
or Beesender Server On-prem – 12,000 USD/year
or Beesender Server Cloud – 20,000 USD/year
Professional agent's workplace
Connects 18+ communication channels to the Creatio
Multitasking agent toolbar in the Creatio interface*
Flexible chat distribution rules configuration
Business process launch during a chat
Chat transfer to agents, groups of agents, or chatbots
360 USD/agent/year
One license provides chats for one Creatio user
Provides outbound messaging services
Best choice for automatic notifications and surveys
Sends text, images, files, links, and survey chatbots
Individual and bulk messaging campaigns
Variety of starting signals (by command, by timer, by business process, from marketing campaign)
6,000 USD/year
May require Beesender Bot Master licenses
Rule-based chatbots no-code builder
Helps to create multipurpose virtual assistants
Multilingual (English, Spanish, Hebrew, French, Arabic, Ukrainian, and many more)
Hybrid chats (bot –> agent, agent –> bot)
Ready for third-party NLP systems integration
New channels for native Creatio chats
Connects Creatio with Instagram, Viber, and Live Chat
Allows to use out-of-the-box chats in new channels*
One license for the whole company
Beesender Server On-prem
The license is installed and operated from a customer's in-house server and computing infrastructure
Includes file service application to store chats’ attachments on the corporate server
For companies that have Creatio on-site licenses
Beesender Server Cloud
The license is installed on the Tire-III data center server rented by Beesender exclusively for specific customer needs
Provides a secure and reliable environment for your Beesender installation with top-tier data center infrastructure.
Beesender Unlim Server
An unlimited number of Chat Master and Bot Master licenses connected to one Creatio site
Includes Beesender Outbound license
Includes any of Beesender Server licenses
Integration with custom SMS or WhatsApp channels
Beesender Unlim
An unlimited number of Chat Master and Bot Master licenses connected to one Creatio site
Includes Beesender Outbound license
Chat traffic goes through the Beesender
Universal Cloud Connector
Join the Beesender Family
Contact us
+44 (208) 089-73-05 (UK)
+1 (315) 203-51-78 (USA)
+380 (445) 00-23-76 (Ukraine)
+370 (6) 945-55-44 (Lithuania)