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Line

Line

Register a Line account

https://help.line.me/line/android/categoryId/20007822/3/pc?lang=en - use this link to learn the sequence of steps when creating an account in Line.

  1. Download and install the Line app

  2. Open it and tap Sign up.

  3. Confirm the Terms and Conditions of Use and Privacy Policy, then enter your phone number and tap the arrow.

  4. Enter the verification code you received via text message.

Note:

  • On some devices, the verification code is entered automatically. In this case, please skip to step 4.

  • If you see a message that says "Welcome back, XXXX!" after entering the verification code, tap No, that's not me.

  1. Tap No, create a new account.

  2. Enter a name, set a profile photo, and tap the arrow.

  3. Create a password and tap the arrow.

  4. Choose whether to add friends from your device's contacts, then tap the arrow.

In the desktop version, only authorisation is possible. Registration takes place in the mobile app, which is the most convenient way to test the channel's performance later on.

Create a developer channel in Line

https://developers.line.biz/en/docs/messaging-api/getting-started/ - English article.

https://account.line.biz/login?redirectUri=https%3A%2F%2Fdevelopers.line.biz%2Fconsole%2F - Link to the authorisation page in the developer console.

  1. The first time you access this page, you will need to enter your name and email.

This will take you to the home page, where you will need to add a new provider. In the picture below there is already a provider present, but the first time you will have an empty table. Click on the 'Create' button.

  1. Next you will need to enter the name of the provider (at your discretion)

 

  1. Once the provider has been created you will be taken to a page where you can configure the provider. On the "Channels" tab, click on the "Create a Messaging API channel" button, as shown below

If the “Create a Messaging API channel” button is inactive, then go to the LINE Official Account Manager

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  1. In the window that appears, click the Create a LINE Official Account button.

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  1. Fill in the required fields and click the Continue button.

    • Account name - The name of your channel on Line

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  1. Confirm the data by clicking the Submit button.

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  1. Click the Go to LINE Official Account Manager button.

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  1.  Once you have logged into your account, go to the “Chats” tab.

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  1. In the window that appears, click Go to response settings and click the Chat switch

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  1. Go to the Messaging API section and click the Enable Messaging API button.

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  1. Select a provider and click Agree

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  1. Fill in the Privacy Policy and Terms of Use fields (optional), click OK

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  1. Confirm the data by clicking OK

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  1. As a result, a channel will be created on the Line side

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Adding a Line channel to the Creatio

After creating the channel in Line, go to Creatio and create a channel.

  1. Go to System Designer → Beesender Chat Configuration → Channels tab.

  2. Click + next to the Channels detail.

  3. Select Line.

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  1. Please fill in the following fields:

    • Channel name – Any name of your choice

    • Token - Value from Line Developer Console (next step)

    • Chat weight - Optional

    • Webhook - A URL has already been generated, which will be needed later for configuration.

    • Channel link - Optional

  1. Copy the URL from the Webhook field .

  2. Go back to the Line Developer Console and select your channel.

  3. In the channel settings, go to the Messaging API tab

  4. Find the Webhook settings section and click Edit

  5. Paste the previously copied URL and click Update

  1. Move the Use webhook switch to the right

  2. Check the URL by clicking Verify

If the request to the specified URL is successful, the message “Success” will appear on the screen.

Next, you can click “Edit” and customize the chat.

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  1. Scroll down to the bottom of the Messaging API tab , copy the value from the Channel access token field and paste it into the Token field in Creatio

  2. In Creatio, click Save

The Line channel setup is complete. After saving the channel, assign operators and start working with chats.

 

Using your Line mobile app, scan the QR code located in the "Messaging API" tab and send a message in the chat. The message should be sent to the system.