Telegram

Telegram

Create Telegram bot account

  1. Go to the Telegram application and find @BotFather

  2. Click Start and click /newbot

  1. Fill in bot Name and Username

Note: The Username of the bot must necessarily end with "bot". Username is used to create a link to the bot.

  1. After entering the Name and Username, you will receive a message with the following information:

  • Link to your bot

  • Token for accessing the bot.

  1. Click at the Token to copy it

The Token will be required to add Telegram channel to Creatio.

image-20260515-135317.png

This completes the creation of the bot.

At the menu you can select /mybots, choose your bot from the list and select API Token to copy Token. Also you can select another oprions, for example if you need to change bot settings and information

  1. In the input field, enter “/“

  2. In the list that appears, select the command “/mybots“

  3. It's also worth noting that this list includes the "/newbot" command, which can be used later to create new bots.

image-20260515-130838.png
  1. After running the "/mybots" command, a list of created bots will appear. Click on the desired one to edit or view any information about that bot.

image-20260515-135939.png
  1. In the menu that appears, select one of the suggested buttons:

API Token

Allows you to view the token of this bot, and revoke it if necessary.

Edit Bot

The ability to change some information about this bot (name, bot account picture, etc.)

Bot Settings

Bot account settings

Payment

Linking payment options to a bot

Transfer Ownership

Transferring ownership of a bot to another Telegram user

Delete Bot

Delete bot

Back to Bots List

Return to the list of created bots

Add Telegram channel to Creatio

  1. Go to the  System Designer > Beesender chat configuration > Channels tab

  2. Click + next to the Channels detail.

  3. Select Telegram.

image-20260515-140415.png
  1. Fill in the following fields:

image-20260515-140359.png

Channel name

Any name of your choice

Token

The token is issued by the messenger/social network. (The process is described above.)

Chat weight

Chat weight unit. This parameter is required to adjust the operator load.

Channel link

The address at which the channel is available. Optional field

  1. Click ADD

The Telegram channel setup is complete. After saving the channel, assign operators and start working with chats.

How to add the button “Share number”

The process of requesting a user's Telegram phone number without manual input:

This option is already available in the out-of-the-box version of Beesender. To implement it, you need to specify a parameter in the message element with buttons at the relevant stage of the chatbot process. This parameter will be responsible for this option.

To do this, in the “Ask a Question” element (or Message with Buttons), enter the following in the button text:

Parameter: [*NUM*]

Button Formula:

[*NUM*]Button Text

Example:

[*NUM*]Share number

After this setup, the chatbot will offer a button. When the user clicks on it, they will be prompted to send their phone number.

How to add the button "Share location"

This option is already available in the standard version of Beesender. To use it, you need to specify a parameter in the message element with buttons at the corresponding stage of the chatbot process. This parameter is responsible for displaying this option.

To do this, in the "Ask a Question" element (or Message with Buttons), enter the following in the button text:

Parameter: [*GEO*]

Button Formula:

[*GEO*]Button Text

Example:

[*GEO*]Share Location

After setting this up, the chatbot will display a button with the specified text. When the user clicks on this button, they will be prompted to share their location.