Facebook Messenger
Preparatory stage. The Creatio system to which you plan to connect Facebook messanger must have the current Beesender package installed. You can install Beesender from the Creatio marketplace by following this link.
You can acquaint yourself with Facebook Messenger's policy by following this link:
Connecting the Facebook Messenger to Beesender follow next steps. If you already have a page on Fecebook, you should follow Add Facebook messenger channel to Creatio. If not, start from Create a page on Facebook.
Add Facebook Messenger channel to Creatio
1. Go to the System designer > Chat configuration > Channels
2. Click + and select Facebook
3. Fill in the fields click Continue with Facebook
4. Click Attach page
5. Click ADD
At this step, the addition of Facebook Messenger is finished and, after attaching this channel to the bot or operator, customers can write messages from your page on Facebook Messenger.
How to add Tagged messages (Facebook templates) in Сreatio
Go to the workplace Studio and open the section Lookups or go to the section Lookups from the System Designer
Find Beesender templates Facebook
Open the contents of the lookup and click Add
Specify a Name of the template, for example, Even update notification
In the Tag column choose the corresponded tag for your template from the lookup
If you don't see the Tag column click View in the top right corner, than Select fields to display, then add Tag column and click Save.
In the Description field, enter the exact message text that will be sent to the customer.
The text must begin with the tag name in the following format:
[TEMP]tag_name|message text
For example:
[TEMP]CONFIRMED_EVENT_UPDATE|Hi, the details of your event have been updated.
The template you added will appear in the list of available templates in the agent’s chat window.